This report identifies key demand-side trends in the cloud CRM suites market, helping enterprises fine-tune their CRM adoption strategies. It consists of key trends and enterprise business challenges in the CRM suites space based on Avasant’s assessment.
Enterprises are increasingly adopting customer relationship management (CRM) suites to enhance sales team productivity, improve customer service efficiency, and drive revenue growth through upselling and cross-selling opportunities. To achieve centralized data access and actionable insights, companies are replacing outdated, siloed systems with cloud-based CRM solutions, thereby improving lead management, sales efficiency, and customer engagement. Furthermore, organizations are leveraging generative AI to draft emails, enhance developer productivity, and support learning and development, which centralizes patient data and personalizes communications, ultimately leading to more efficient and effective business operations.
The Cloud Customer Relationship Management Suites 2024 Market Insights™ aids enterprises in identifying important market trends and challenges for any CRM adoption project they take part in.
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with platform vendors, subject matter experts, and Avasant Fellows, and lessons learned from consulting engagements.
About the report (Page 3)
Executive summary (Pages 4–7)
Demand-side trends (Pages 8–12)
Key contacts (Page 13)
Read the Research Byte based on this report. Please refer to Avasant’s Cloud Customer Relationship Management Suites 2024 RadarView™ for detailed insights on the platform vendors and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
Login to get free content each month and build your personal library at Avasant.com
