The communication landscape is rapidly evolving, driven by advancements in AI, IoT, 5G, and cloud technologies. While these advancements offer opportunities, they also introduce new complexities for communication support staff. Support staff must navigate cloud infrastructures, manage a diverse ecosystem of devices, and effectively troubleshoot AI-powered communication tools. Concurrently, the ever-present cybersecurity threats necessitate a strong foundation in security best practices to safeguard sensitive data
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