Database administration (DBA) outsourcing is an often-overlooked strategy for controlling costs related to the maintenance and support of databases. This study examines the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present the cost experience, which provides insight into the risk IT organizations take in turning to outside service providers. This statistic measures the percentage of organizations that find database administration outsourcing costs more, the same, or less than expected. We also show how these trends differ by organization size and sector and examine the role played by offshore service providers.(19 pp., 13 figs.)
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