This report provides enterprises a view into the changing landscape of digital and traditional commerce and highlights key trends in the market shaping the enterprise commerce function. It also helps in identifying the right service providers that enterprises can partner with to reshape and implement their digital commerce strategies. We continue with a detailed assessment of 17 leading service providers offering digital commerce services. Each profile provides an overview of the service provider, their digital commerce services capabilities and solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Rapidly changing consumer behavior has forced companies to pivot to new business and delivery models and deploy new modes of customer engagement. Shifting consumer behavior and the need to build resilient businesses is driving companies toward omnichannel, digital-first, and a unified commerce strategy. Adapting their supply chain and commerce function to mitigate the challenges arising from COVID-19 has become critical.
This RadarView helps companies use digital technologies to reinvent their digital commerce strategies and drive their digital transformation agenda. It also provides information to assist businesses in choosing the right digital commerce service provider.
This RadarView includes an analysis of the following service providers in the digital commerce services space: Accenture, Atos, Birlasoft, Capgemini, Cognizant, HCL, IBM, Infosys, LTI, Mindtree, Mphasis, NTT DATA, Softtek, TCS, Tech Mahindra, Wipro, and Zensar.
The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
About the report (Page 3)
Executive summary (Pages 4–8):
Lay of the land (Pages 9–23)
RadarView assessment (Pages 24–29)
Service provider profiles (Pages 30–64)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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