The report helps enterprises identify key service providers to implement and manage digital workplace services. It begins with a summary of key trends that are shaping the digital workplace space. We continue with a detailed assessment of 29 providers offering digital workplace services. Each profile provides an overview of the service provider, their key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Post-pandemic, a transition is taking place from a fully remote to a more flexible hybrid-working model. While keeping employee experience (EX) at the center of workplace transformation strategies, enterprises are focusing on enabling a hybrid workplace to enhance employee engagement and productivity. As companies evaluate different hybrid-working models, they need to collaborate with service providers to enable end-to-end workplace transformation through the implementation of digital workplace services.
The Digital Workplace Services 2021 RadarView™ highlights the key market trends in the digital workplace space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in workplace transformation by implementing digital workplace services. It also offers an analysis of each service provider’s capabilities in technology and delivery support, thus enabling organizations to identify the right strategic partners for their workplace transformation.
This RadarView includes a detailed analysis of the following digital workplace services providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, CompuCom, Computacenter, DXC, Fujitsu, GAVS, Happiest Minds, HCL, IBM, Infosys, ITC Infotech, LTI, Microland, Mindtree, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar.
The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partnership ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
About the report (Page 3)
Executive summary (Pages 5–8)
Lay of the land (pages 9-21)
The path forward (Pages 22–29)
RadarView assessment (Pages 30–35)
Service provider profiles (Pages 36–94)
Authors (Page 96)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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