This report identifies key demand-side trends in the digital workplace services space, helping enterprises fine-tune their workplace modernization strategies. It provides an overview of key trends and a forward-looking view that Avasant sees as important to highlight in this space.
This report explores how enterprises are transforming digital workplaces through AI-driven automation, proactive monitoring, and experience-centric operations. It highlights how organizations are elevating digital employee experience (DEX) as a core discipline, achieving significant productivity gains, downtime reduction, and measurable improvements in employee satisfaction. Additionally, it explores how enterprises are consolidating service desk operations through AI-powered observability, omnichannel self-service, and intelligent automation.
The Digital Workplace Services 2025 Market Insights™ aids enterprises in identifying important market trends and challenges for any workplace modernization project that they take part in.
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
About the report (Page 3-5)
Executive summary (Pages 6–8)
State of the market (Pages 9–13)
Future outlook (Pages 14–15)
Key contacts (Page 16)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2025 RadarView™ for detailed insights on the service providers and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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