This RadarView helps enterprises define their approach to modernizing workplace infrastructure by utilizing digital workplace services. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 26 providers offering modernization services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
This report provides critical insights into how service providers are transforming digital workplace strategies to meet growing customer demand. They are embedding agentic AI across IT operations, virtual desktop infrastructure provisioning, and employee experiences to automate workflows, enhance security, and optimize support, achieving faster resolutions, higher self-service adoption, and reduced downtime. A must-read for decision-makers, the report enables benchmarking against best practices and aligning digital workplace modernization strategies with emerging opportunities.
The Digital Workplace Services 2025 RadarView™ highlights key supply-side trends in the enterprise workplace and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting digital workplace services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for modernizing their workplace.
This RadarView includes a detailed analysis of the following network managed service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, Compucom, Computacenter, DXC Technology, Fujitsu, Genpact, HCLTech, Infosys, ITC Infotech, Kyndryl, LTIMindtree, Microland, NTT DATA, Orange Business, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3-5)
Executive summary (Pages 6–11)
Supply-side trends (Pages 12–16)
Service provider profiles (Pages 17–69)
Appendix (Pages 70–73)
Key contacts (Page 74)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2025 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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