This RadarView™ helps enterprises identify key service providers to implement and manage end-user computing services. It begins with a summary of key market trends and Avasant’s viewpoint on end-user computing services for the next 12 to 18 months. It continues with a detailed assessment of 25 providers offering end-user computing services. Each profile provides an overview of the service provider, its key IP and assets, a list of clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
Enterprises focus on improving user experience, enhancing productivity, reducing costs, and providing flexibility in their IT strategies. Service providers are responding by offering as-a-service models that align costs with actual usage, enabling faster adaptation to market changes and technological advancements without significant upfront investments. Additionally, they are introducing experience-level agreement (XLA)-based pricing models that emphasize continuous feedback and performance tracking, optimizing user experience and driving operational efficiency.
The End-user Computing Services 2024–2025 RadarView™ highlights key supply-side trends in the end-user computing space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting end-user computing services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for managing their end-user computing environment.
This RadarView includes a detailed analysis of the following end-user computing service providers: Accenture, Atos, Birlasoft, Capgemini, Cognizant, Computacenter, Dell Technologies, DXC Technology, Fujitsu, Happiest Minds, HCLTech, HP, Infosys, ITC Infotech, Kyndryl, LTIMindtree, Mphasis, NTT DATA, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–14)
Service provider profiles (Pages 15–65)
Appendix (Pages 66–69)
Key contacts (Page 70)
Read the Research Byte based on this report. Please refer to Avasant’s End-user Computing Services 2024–2025 Market Insights™ for detailed insights on the demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
Login to get free content each month and build your personal library at Avasant.com
