This RadarView™ assists global enterprises in developing a robust strategy by providing insights into GCC services trends, best practices, and digital transformation. It begins with an overview of the key trends shaping the market’s supply side and follows with an in-depth assessment of 20 providers offering GCC services. Each provider profile includes an overview of its GCC-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments, innovation, and partner ecosystem.
Service providers are accelerating innovation in GCCs through cost-effective solutions, enhanced control, and leveraging location advantages. They are increasingly utilizing digital technologies, new engagement models, and locations that offer skill advantages and incentives to support GCCs in achieving cost efficiencies, ensuring security, and advancing innovation. This approach helps service providers address key GCC services priorities and respond to the evolving needs of clients. In their initiatives, service providers focus on leveraging their capabilities, investments, and partnerships to deliver end-to-end GCC solutions. They also emphasize the use of advanced technologies such as AI, cloud, and automation to drive digital transformation and business growth. Additionally, service providers are building strong partner ecosystems and investing in talent development to enhance their service offerings.
The Global Competency Center (GCC) Services 2025 RadarView™ highlights key supply-side trends in the GCC services space and Avasant’s viewpoint on them. It aids enterprises in identifying top service providers to assist them in GCC services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their GCC service needs.
This RadarView includes a detailed analysis of the following service providers: Accenture, Aeries Technology, ANSR, Capgemini, Coforge, Cognizant, Deloitte, EY, Genpact, HCLTech, IBM, Infosys, ITC Infotech, KPMG, LTIMindtree, PwC, Pyramid Consulting/Celsior, TCS, Tech Mahindra, and Wipro.
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5-10)
Supply-side trends (Pages 11-14)
Service provider profiles (Pages 15–55)
Appendix (Pages 56-59)
Key contacts (Page 60)
Read the Research Byte based on this report. Please refer to Avasant’s Global Competency Center Services 2025 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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