This report helps healthcare payors craft a robust strategy for digital transformation based on industry outlook and best practices. It begins with a summary of key trends shaping the healthcare payor industry, followed by the industry outlook over the next 18–24 months. We continue with a detailed assessment of 21 leading service providers. Each profile provides an overview of the service provider, their industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovations, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
The healthcare payor industry is experiencing major disruption due to the lingering impact of the pandemic. The shift to different business and operating models, regulatory push from governments, and rising expectations of members/patients have accelerated the shift to value-based care (VBC), interoperability, and price transparency.
This report addresses the need for healthcare payors to understand the right action points to gain competitive advantage. It also identifies key service providers and system integrators that can help enterprises accelerate their digital adoption.
This RadarView includes an analysis of the following service providers in the healthcare payor digital services space: Accenture, Atos, Capgemini, Cognizant, Exela Technologies, Firstsource, HCL, Hexaware, IBM, Infosys, Infinite Computer Solutions, Mphasis, Mindtree, NTT DATA, Optum, Persistent Systems, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
About the report (Page 3)
Scope of the report (Page 4–5)
Executive summary (Pages 6–8):
Lay of the land (Pages 9–16)
The road ahead (Pages 17–23)
RadarView overview (Pages 24–29)
Service provider profiles (Pages 30–93)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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