This RadarView™ aims to help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 22 providers offering digital services in the healthcare payor industry. Each profile provides an overview of the service provider, its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights into the provider’s practice maturity, investments and innovation, and partner ecosystem.
Healthcare payors are rapidly accelerating digital transformation in response to rising costs, regulatory pressures, talent shortage, and the industry’s shift toward value-based care. Central to this transformation is the adoption of AI, automation, and advanced analytics, which streamline administrative workflows, reduce operational costs, and enhance organizational agility. To meet growing interoperability mandates, payors are implementing API-driven architectures and adopting Fast Healthcare Interoperability Resources (FHIR) standards. These efforts are supported by advanced data integration platforms that ensure secure, seamless access to health data across systems. Digital tools are also improving member engagement through AI-powered chatbots, mobile apps, and unified digital portals that deliver personalized experiences and real-time support. Internally, these technologies enable workforce upskilling and foster collaboration, contributing to a more agile, future-ready organization. Meanwhile, collaboration with providers is deepening through the co-design of alternative payment models that align incentives, improve care outcomes, and share financial risk. Together, these digital strategies position payors to thrive in a more connected, value-driven healthcare ecosystem.
The Healthcare Payor Digital Services 2025 RadarView™ highlights key supply-side trends in the healthcare payor industry and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in the digital transformation of their offerings for this sector. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners.
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Capgemini, Cognizant, DXC Technology, Exela Technologies, Genpact, HCLTech, Hexaware, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, NTT DATA, Optum, Persistent Systems, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–12)
Service provider profiles (Pages 13–79)
Appendix (Pages 80–83)
Key contacts (Page 84)
Read the Research Byte based on this report. Please refer to Avasant’s Healthcare Payor Digital Services 2025 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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