This report identifies key demand-side trends in the insurance business process transformation space that can help enterprises revamp their insurance business process outsourcing operations. It also describes enterprise challenges in the insurance business process transformation space based on Avasant’s assessment.

Why read this Market Insights?

The adoption of telematics and connected devices is enabling insurers to offer usage-based insurance products, particularly in auto insurance. Concurrently, data analytics transforms the underwriting process, allowing insurers to assess risks more accurately and efficiently. The surge in cyber insurance claims has heightened awareness of cyber risks, prompting insurers to enhance their cybersecurity measures. Furthermore, frequent weather events such as hurricanes, wildfires, and floods are causing substantial increases in insurance claims, leading insurers to develop specialized products such as parametric insurance.

The Insurance Business Process Transformation 2024 Market Insights™ provides a view into important market trends and developments, helping build a granular understanding of the insurance business process transformation ecosystem.

Methodology

The market insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant fellows, analyst insights derived from primary and secondary research, and lessons learned from consulting engagements.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–8)

• • Definition and scope of insurance business process transformation
  • Key enterprise insurance business process transformation trends shaping the market
  • Avasant recognizes 22 top-tier service providers offering insurance business process transformation services

Demand-side trends (Pages 9–14)

• • The insurance sector faces rising costs and operational challenges, accelerating the adoption of AI, automation, and cloud-based solutions to optimize processes.
  • The insurance industry is experiencing a shift in customer expectations, driven by digitization, changing demographics, and rising insurtech competition.
  • The industry intensifies cybersecurity measures amid rising cyber threats as businesses recognize the need for specialized coverage to cover losses.
  • Insurance companies face significant market pressures due to a combination of factors, including a global economic slowdown and rising inflation.
  • Insurers are addressing data privacy and security challenges while navigating talent shortages in the evolving insurance landscape.

Key contacts (Page 15) 

Read the Research Byte based on this report. Please refer to Avasant’s Insurance Business Process Transformation 2024 RadarView™ for detailed insights on service providers and supply-side trends.