This RadarView™ aims to help enterprises understand the current state of intelligent automation and identify opportunities to leverage this technology to streamline their business workflows. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 27 providers delivering intelligent automation services. Each profile gives an overview of the service provider, its key IP assets, and a list of major clients and partnerships, along with brief client case studies. The profiles conclude with analyst insights on the provider’s practice maturity and future proofing.
Advancements in agentic AI are redefining the intelligent automation landscape, enabling autonomous processes with minimal human touchpoints. Enterprises are increasingly demanding outcome-driven intelligent automation initiatives that go beyond task-level efficiency to deliver measurable business impact. In response, service providers are developing frameworks and platforms that support the seamless orchestration of RPA bots, AI agents, and humans across end-to-end workflows. This shift is accelerating the adoption of intelligent automation programs across enterprises.
The Intelligent Automation Services 2025–2026 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in their intelligent automation journeys. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners to implement intelligent automation.
This RadarView includes a detailed analysis of the following intelligent automation service providers: Accenture, Avanade, Appian, Capgemini, CGI, Coforge, Cognizant, DXC, EdgeVerve, EXL, Firstsource, Genpact, HCLTech, Hexaware, IBM, Infosys, ITC Infotech, LTIMindtree, Movate, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the dimensions of practice maturity and future proofing, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Pages 3–5)
Executive summary (Pages 6–11)
Supply-side trends (Pages 12–15)
Service provider profiles (Pages 16–67)
Appendix (Pages 68–71)
Key contacts (Page 72)
Read the Research Byte based on this report. Please refer to Avasant’s Intelligent Automation Services 2025–2026 Market Insights™ for detailed insights on the enterprises and demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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