This RadarView helps enterprises to manage multivendor environments through multisourcing service integration (MSI) adoption. It begins with a summary of key trends that are shaping the MSI space. We continue with a detailed assessment of 21 providers offering MSI services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Multiple vendors are supporting enterprises’ end-to-end business processes. However, businesses and suppliers lack coordination and collaboration among themselves, resulting in an increased number of average critical incidents, lack of processes visibility, and siloed reporting. MSI is helping organizations handle these challenges while improving supplier accountability.
The Multisourcing Service Integration 2021–2022 RadarView™ highlights key market trends in the MSI space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in adopting MSI. It also offers an analysis of each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for MSI.
This RadarView includes a detailed analysis of the following MSI service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, Fujitsu, HCL, Hexaware, IBM, Infosys, KPMG, LTI, Microland, Mindtree, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
About the report (Page 3)
Executive summary (Pages 4–8)
Lay of the land (pages 9–17)
RadarView overview (Pages 18–23)
Service provider profiles (Pages 24–66)
Key contacts (Page 68)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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