This RadarView helps enterprises define their approach for transforming payroll processes and identifying the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 20 providers supplying payroll business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.

Why read this RadarView?

Enterprises are increasingly optimizing their payroll processes to improve compliance and costs and manage ancillary priorities such as unifying global payroll operations, generating payroll insights, improving employee experience, and facilitating seamless employee mobility. Furthermore, firms are focusing on HCM adoption and integration with payroll engines for seamless and accurate payroll file preparation. They are also looking to digitalize their payroll function and offer on-demand payroll services to create a differentiated brand value for their employees. As a result, enterprises are increasingly engaging with multicountry payroll service providers to improve their payroll processes, people, and technology.

The Payroll Business Process Transformation 2023–2024 RadarView highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in payroll business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their payroll function.

Featured providers

This RadarView includes a detailed analysis of the following payroll business process transformation service providers: activpayroll, ADP, Alight, BIPO, Ceridian, Conduent, EY, IBM, Infosys, Mercans, Neeyamo, OneSource Virtual, Ramco, Safeguard Global, SD Worx, TCS, TMF Group, UKG, Wipro, and Zalaris.

Methodology

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–9)

• • Definition and scope of payroll business process transformation
  • Avasant recognizes 20 top-tier providers offering payroll business process transformation services
  • Provider comparison

Supply-side trends (Pages 10–14)

• • Enterprises increasingly leverage service providers’ domain and tech expertise to transform their payroll function.
  • North America leads the demand for payroll transformation; other regions are not far behind.
  • Payroll is a transaction-intensive function; output- and transaction-based pricing is the preferred commercial model for payroll deals.
  • Payroll service provider investments (nearly 75%) are dedicated toward R&D and inorganic expansion.

Service provider profiles (Pages 15–55)

• • Detailed profiles for activpayroll, ADP, Alight, BIPO, Ceridian, Conduent, EY, IBM, Infosys, Mercans, Neeyamo, OneSource Virtual, Ramco, Safeguard Global, SD Worx, TCS, TMF Group, UKG, Wipro, and Zalaris.

Appendix (Pages 56–59)

• • Research methodology and coverage
  • Interpretation of classification
  • RadarView assessment

Key contacts (Page 60)

Read the Research Byte based on this report.

Please refer to Avasant’s Payroll Business Process Transformation 2023-2024 Market Insights ™ for demand-side trends.