This RadarView helps enterprises define their approach for transforming payroll processes and identifying the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 22 service providers offering payroll business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Enterprises are increasingly focusing on customized payroll solutions, with compliance emerging as the top factor influencing payroll engagements. The emphasis on consistent employee experience highlights the importance of workforce satisfaction while process automation is being adopted to enhance efficiency. Real-time payment solutions are in high demand, especially within the gig economy, prompting upgrades to payroll systems. Enterprises are also investing in payroll helpdesk resources for quicker query resolution and personalized support. As service providers adapt to these trends, they are exploring output- and transaction-based pricing models that align costs with actual usage while also investing in research and development and strategic acquisitions to strengthen their market capabilities.
The Payroll Business Process Transformation 2024–2025 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in payroll business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their payroll function.
This RadarView includes a detailed analysis of the following payroll business process transformation service providers: activpayroll, ADP, Cloudpay, Deel, Dayforce, EY, IBM, iiPay, Infosys, Mercans, Neeyamo, Links International, OneSource Virtual, Ramco, Safeguard Global, SD Worx, Strada, TCS, TMF Group, UKG, Wipro, and Zalaris.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–10)
Supply-side trends (Pages 11–15)
Service provider profiles (Pages 16–60)
Appendix (Pages 61–64)
Key contacts (Page 65)
Read the Research Byte based on this report. Please refer to Avasant’s Payroll Business Process Transformation 2024–2025 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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