This RadarView™ helps enterprises based in Canada craft a robust strategy based on regional outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 21 providers offering digital services in Canada. Each profile provides an overview of the service provider, its key digital solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and ecosystem development.
Why read this RadarView?
Canada’s strong digitalization drive is accelerating generative AI (Gen AI) adoption, backed by significant federal government and Canadian enterprise investments. Efforts are intensifying to position Central Canada as a leading tech hub while expanding broadband access across the Northwest Territories and British Columbia’s remote and rural areas. With an increased emphasis on cybersecurity, addressing the digital talent divide, and advancing sustainability, the Canadian government and businesses are collaborating closely with service providers to develop innovative digital solutions and enhance the customer experience.
The Canada Digital Services 2024 RadarView™ highlights key supply-side trends in Canada and Avasant’s viewpoint on them. It aids Canada-based companies in identifying top service providers to assist them in their digital transformation initiatives. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Adastra, Capgemini, CGI, Cognizant, Compucom, DXC, Eviden | Atos, Fujitsu, HCLTech, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, TELUS Digital, UST, Virtusa, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and ecosystem development, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Regional scope of the report
- Avasant recognizes 21 top-tier service providers supporting Canada in digital transformation
- Provider comparison
Supply-side trends (Pages 10–15)
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- Utilities, banking, financial services, and retail sectors are driving Canada’s digital transformation by utilizing 53% offshore workforce.
- Service providers are shaping Canada’s Gen AI future with bold investments.
- Providers are investing in digital talent initiatives to make the workforce future ready.
- Providers are offering exceptional customer experience across Canadian sectors.
- Providers are investing in emerging technologies to foster innovation in Canada.
Service provider profiles (Pages 16–79)
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- Detailed profiles for Accenture, Adastra, Capgemini, CGI, Cognizant, Compucom, DXC, Eviden | Atos, Fujitsu, HCLTech, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, TELUS Digital, UST, Virtusa, and Wipro.
Appendix (Pages 80–83)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 84)
Read the Research Byte based on this report. Please refer to Avasant’s Canada Digital Services 2024 Market Insights™ for insights on the demand side trends.