This RadarView aims to help enterprises understand the current state of intelligent automation (IA) and identify opportunities for leveraging this technology to streamline their business workflows. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 25 providers delivering IA services. Each profile gives an overview of the service provider, its key IP assets, and a list of major clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.

Why read this RadarView?

Despite the maturation of the intelligent automation (IA) services market, heightened enterprise investment in integrating advanced technologies such as AI, NLP, and IoT continues to reshape this landscape. Enterprises in the manufacturing, retail and CPG, and healthcare and life sciences sectors are leading the charge in IA adoption, utilizing IA to extract insights from vast unstructured data, optimize operations, and enhance customer experiences. The emergence of generative AI (Gen AI) has further fueled enterprise demand for AI integration throughout the automation value chain, particularly in process mapping, AIOps, knowledge management, and back-office automation.

The Intelligent Automation Services 2023–2024 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in their IA journeys. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners to implement IA.

Featured providers

This RadarView includes a detailed analysis of the following IA service providers: Accenture, Atos | Group, Birlasoft, Capgemini, Coforge, Cognizant, DXC, EXL, Firstsource, Genpact, HCLTech, Hexaware, IBM, Infosys, ITC Infotech, LTIMindtree, Movate, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, and Zensar.

Methodology

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.

About the report (Page 3)

Executive summary (Pages 4–9):

- Definition and scope of intelligent automation services
- Avasant recognizes 25 top-tier providers offering intelligent automation services
- Provider comparison

Supply-side trends (Pages 10–12)

- Providers are investing in IA training initiatives and strengthening their existing solutions portfolio with a key focus on AI
- Service providers are heavily investing in generative AI to meet the enterprise demand around areas such as image and video analytics, application development life cycle automation, and IT service management

Service provider profiles (Pages 13–63)

- Detailed profiles for Accenture, Atos | Group, Birlasoft, Capgemini, Coforge, Cognizant, DXC, EXL, Firstsource, Genpact, HCLTech, Hexaware, IBM, Infosys, ITC Infotech, LTIMindtree, Movate, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, and Zensar.

Appendix (Pages 64–67)