This RadarView™ provides a view into the leading service providers trends offering revenue cycle management (RCM) services. It begins by summarizing key trends shaping the market’s supply side. It continues with a detailed assessment of 22 providers offering RCM services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Service providers are strengthening their RCM capabilities by integrating generative AI into a wide range of services across the value chain. Escalating healthcare costs, shrinking margins, and the growing demand for patient convenience are driving the shift toward RCM outsourcing. To remain competitive, healthcare providers must adopt technology-enabled platforms, decision support tools, workflow management systems, and automation solutions to transform their RCM processes and elevate the patient experience. However, the success of these initiatives depends on the ability to optimize RCM operations while delivering cost-effective support services. At the same time, providers must remain adaptable to the constantly evolving healthcare landscape to sustain long-term success.
The Revenue Cycle Management (RCM) Business Process Transformation 2024 RadarView™ highlights key supply-side trends in the RCM services space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in outsourcing RCM services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for RCM services.
This RadarView includes a detailed analysis of the following clinical service providers: Access Healthcare, AGS Health, Atos, Cognizant, Conifer Health, Datavant, Exela Technologies, FinThrive, Firstsource, GeBBS Healthcare Solutions, Genpact, Innova Solutions, NextGen Healthcare, Omega Healthcare, Optum, R1 RCM, Sagility, Savista RCM, Shearwater Health, Sutherland, Teleperformance, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10-14)
Service provider profiles (Pages 15–59)
Appendix (Pages 60–63)
Read the Research Byte based on this report. Please refer to Avasant’s Revenue Cycle Management (RCM) Business Process Transformation 2024 Market Insights™ for detailed insights on the service providers and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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