This report identifies key demand-side trends in the Salesforce services space, helping enterprises fine-tune their Salesforce adoption strategies. It highlights the key use cases addressed by enterprises across industries and explores the enterprise adoption of generative AI-driven Salesforce solutions and Salesforce industry platforms.
Enterprises leverage generative AI-enabled Salesforce capabilities to drive tailored, industry-focused use cases. Salesforce adoption is expanding across sectors such as life sciences, insurance, manufacturing, utilities, and consumer goods to streamline core customer relationship management (CRM) functions. Enterprises are also deploying Agentforce solutions to support claims analysts with faster policy reviews, guide clinicians in summarizing patient interactions, and optimize manufacturer demand forecasts. Mature markets are advancing Agentforce-led automation, while emerging markets are transitioning from legacy CRM to Industry Clouds.
The Salesforce Services 2025 Market Insights™ aids enterprises in identifying important market trends and challenges for any Salesforce implementation that they take part in.
The industry insights presented in this report are based on our ongoing market interactions, targeted discussions with service providers, subject matter experts, and Avasant Distinguished Fellows, analyst insights from primary and secondary research, and lessons learned from consulting engagements.
About the report (Pages 3–5)
Executive summary (Pages 6–8)
State of the market (Pages 9–14)
Future outlook (Pages 15–16)
Key contacts (Page 17)
Read the Research Byte based on this report. Please refer to Avasant’s Salesforce Services 2025 RadarView™ for detailed insights on the service providers and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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