Telecom enterprises are accelerating the adoption of agentic and generative AI (Gen AI) globally to drive autonomous network operations and transform customer engagement. Investments in cloud-native and edge-native platforms are enabling ultra-low latency connectivity for advanced use cases, including industrial automation, immersive media, and connected healthcare. In response to evolving regulatory requirements, telcos are embedding zero-trust security frameworks and AI-powered threat detection across their digital estates. Operators are increasingly moving beyond pilots to scale Gen AI for process automation, predictive assurance, and intelligent orchestration, unlocking new efficiencies and revenue streams across both horizontal and vertical business functions.
Both demand- and supply-side trends are covered in Avasant’s Telecom Digital Services 2025 Market Insights™ and Telecom Digital Services 2025 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the telecom industry, including top trends, analysis, and recommendations. The reports also closely examine the leaders, innovators, disruptors, and challengers in this market.
We evaluated 34 service providers across three dimensions: practice maturity, investments and innovation, and partner ecosystem. Of the 34 providers, we recognized 17 that brought the most value to the market during the past 12 months.
The reports recognize service providers across four categories:
Figure 1 below from the full report illustrates these categories:
“Telcos are advancing to fully integrated AI-driven, zero-touch operations using AI automation to transform support, engineering, and assurance,” said Mark Gaffney, Avasant senior director. “They are using co-innovation to deploy programmable networks, NaaS, and edge-capable platforms, simplifying connectivity into repeatable products.”
The reports provide several findings, including the following:
“Performance has shifted from a bandwidth race to an architecture outcome,” said Sahaj Kumar, associate research director at Avasant. “Telcos are pairing edge computing, network slicing, intent‑driven orchestration, and agentic automation to deliver consistent low‑latency experiences from core to edge.”
The RadarView also features detailed profiles of 17 service providers, along with their solutions, offerings, and experience in assisting telecom enterprises in their digital transformation journeys.
This Research Byte is a brief overview of Avasant’s Telecom Digital Services 2025 Market Insights‚Ñ¢ and Telecom Digital Services 2025 RadarView‚Ñ¢. (Click for pricing.)
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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