This RadarView™ helps utility companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the utilities market. It continues with a detailed assessment of 21 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
The utilities industry is accelerating its shift toward smarter, more connected operations as it adapts to rising demand for renewable integration and distributed energy. Providers are upgrading grid systems to handle two-way energy flows, improve local distribution, and enhance flexibility through advanced data insights. AI-powered tools are strengthening forecasting, optimizing maintenance, and enabling automated responses to outages and infrastructure issues. While balancing cost, reliability, and regulatory expectations remains a challenge, these innovations are paving the way for greater efficiency, stronger customer engagement, and a more resilient, sustainable energy network.
The Utilities Digital Services 2025 RadarView™ highlights key supply-side trends in the utilities space and Avasant’s viewpoint on them. It aids utility companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the utilities industry.
This RadarView includes an analysis of the following service providers in the utilities digital services space: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC Technology, Firstsource, Fujitsu, Genpact, HCLTech, Hitachi Digital Services, IBM, Infosys, Kyndryl, LTIMindtree, SAP, TCS, Tech Mahindra, Wipro, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–12)
Service provider profiles (Pages 13–76)
Appendix (Pages 77–80)
Key contacts (Page 81)
Read the Research Byte based on this report. Please refer to Avasant’s Utilities Digital Services 2025 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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