BUSINESS PROCESS TRANSFORMATION HORIZONS
Traditionally, enterprises have considered IT and business process transformation as separate. Business process management is shifting from a people-led approach to a digital-led approach. Rising use of BPM software, enterprise resource planning (ERP), robotic process automation (RPA), and artificial intelligence (AI) is driving the convergence of business processes and IT transformation.
Avasant’s ongoing interactions with enterprises have highlighted the adoption of business process transformation, especially since the COVID-19 pandemic. Disruptive technology and domain expertise has gained more significance. Traditional enterprise-vendor relationships will move toward more strategic partnerships.
The Business Process Transformation Horizons report identifies key trends shaping business process management and outsourcing. It helps enterprises identify how its peers are transforming their operations, how outsourcing engagements are evolving, and provides Avasant’s view.