This report provides enterprises with a view of the supply chain operations services landscape. It begins with a summary of key enterprise and outsourcing trends and identifies the right service providers companies can engage with to reshape their supply chain operations services. We continue with a detailed assessment of 15 service providers offering supply chain operations process transformation services. Each profile provides an overview of the service provider, its key IPs and assets, a list of representative clients and partnerships, and brief case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
To meet evolving supply chain needs, enterprises are increasingly engaging with supply chain process transformation service providers to leverage their domain and digital expertise. Service providers are investing in emerging technologies such as generative AI by running proof of concepts (POCs) and pilot projects and identifying use cases. Service providers are also expanding their delivery footprint in all onshore, nearshore, and offshore locations to offer a balanced shoring mix to enterprises. Additionally, they are shifting from a time- and resource-based pricing model to output/transaction, outcome/KPI, and hybrid pricing models as they are investing in expanding their delivery footprint and generative AI-based R&D.
The Supply Chain Operations Services Business Process Transformation 2024 RadarView™ aids companies in identifying top service providers to transform their supply chain operations services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for their supply chain operations services transformation.
This RadarView™ includes a detailed analysis of the following service providers offering supply chain operations services transformation services: Accenture, Arvato, Capgemini, Cognizant, EXL, Genpact, GEP, HCLTech, IBM, Infosys, Invensis, TCS, Tech Mahindra, Wipro, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–8)
Supply-side trends (Pages 9–15)
Service provider profiles (Pages 16–46)
RadarView overview (Pages 47–50)
Key contacts (Page 51)
Read the Research Byte based on this report.
Please refer to Avasant’s Supply Chain Operations Services Business Process Transformation 2024 Market Insights™ for detailed insights on demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
Login to get free content each month and build your personal library at Avasant.com
