Telehealth Services Platform 2023–2024 RadarView Scan™

February, 2024

This RadarView Scan provides key information on selected vendors offering telehealth services platforms. The report begins with the definition and scope of the telehealth services platform. It then highlights the capabilities of the vendors offering telehealth services platforms for enterprises.

Each profile provides an overview of the vendor, the solutions and capabilities developed, and the business challenges it has solved for enterprises, along with key developments made around the telehealth services platform.

Why read this RadarView Scan?

Due to a shift in demographics, the COVID-19 pandemic, and rising chronic diseases in the last few years, the demand for healthcare services has been increasing. In response to these evolving needs, healthcare providers are embracing technology-driven telehealth service platforms. The platforms facilitate comprehensive remote medical interactions with features such as appointment scheduling, remote consultation, virtual waiting rooms, electronic health record (EHR) integration, and integrated medical device support for remote monitoring to deliver cost-effective and readily available 24/7 virtual care services.

This RadarView Scan identifies the key vendors offering telehealth services platforms and provides a comprehensive view of their capabilities.

The following figure from the full report gives an overview of the vendor assessment:

Featured providers

This RadarView Scan includes an analysis of the telehealth services platform vendors Access Telecare, AMD Global Telemedicine, Amwell, eVisit, Teladoc Health, and Vidyo.

Methodology

The insights and analysis presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.

Our evaluation of vendors is based on public disclosures, case studies, product sheets, executive interviews, and our ongoing market interactions. The assessment is for the capabilities of implementing telehealth services platforms across enterprises, leading to our recognition of vendors that have brought the most value to the market.

Table of contents

About the report (Page 3)

Executive summary (Pages 45)

    • Defining telehealth services platforms

Lay of the land (Pages 6–8)

    • Telehealth platform vendors are utilizing emerging technologies to enhance their offerings and improve end-user experiences
    • Healthcare providers are increasingly implementing telehealth platforms to offer virtual care and improve patient satisfaction

Research methodology and coverage (Pages 9–13)

Vendor assessment (Pages 14–15)

    • Assessment of telehealth services platform vendors

Vendor profiles (Pages 16–22)

    • Detailed profiles for the following telehealth services platform vendors: Access Telecare, AMD Global Telemedicine, Amwell, eVisit, Teladoc Health, and Vidyo

Key contacts (Page 24)

CONTACT US

DISCLAIMER:

Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.

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