IT and Apps Managed Services Pricing and Solution Trends: H2 2023

December, 2023

In this report, Avasant provides key information on solutions and pricing trends for the IT and apps managed services industry in the past 12 months. The report covers several aspects, including market trends, pricing model trends, and pricing and staffing trends in the space. The report extensively analyzes trends, developments, and insights spanning a gamut of IT services, including but not limited to IT infrastructure, application, and end-user services. The geographical scope of the report is global, although there is an emphasis on data points from North America. The report leverages valuable insights from our enterprise interactions, ongoing market research, data collection through primary research, and the AvaMark™ Price Benchmarking database.

Avasant also covers market data from providers through several sources, such as public disclosures, market interactions, and deal data. This report also highlights the key trends in the market and Avasant’s viewpoint on the industry’s future direction.

IT and Apps Managed Services – Pricing and Solution Trends:

    • FTE rate cards for offshore skill sets have experienced a significant increase.
    • Service providers are integrating generative AI into their existing offerings.
    • IT service providers are facing insourcing pressures from GCCs, which are growing at a rapid pace.
    • Providers are persisting in their efforts to streamline and optimize costs.

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Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.

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