This RadarView provides a view into key service providers offering services in the banking process transformation domain. It begins by summarizing key supply-side trends and continues with a detailed assessment of 23 service providers offering banking process transformation services. Each profile provides an overview of the service provider, its key IPs and assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider based on the three dimensions of practice maturity, domain ecosystem, and investments and innovation.
The volatile macroeconomic conditions create a challenging environment for banks to effectively manage business fluctuations and processes and mitigate risk. Their focus is primarily on improving margins and driving profitability amid rising interest rates and competition. On top of this, new regulatory requirements are also driving banks to reevaluate their processes and pivot toward digitally enabled operations.
The Banking Process Transformation 2023 RadarView™ highlights key supply-side trends in the banking process transformation space and Avasant’s viewpoint on them. It aids banks and financial companies in identifying top service providers to assist them in the digital transformation of their banking operations. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for banking process transformation.
This RadarView includes a detailed analysis of the following vendors offering banking process transformation services: Accenture, Capgemini, Coforge, Cognizant, Concentrix, Conduent, Datamatics, DXC, Exela Technologies, EXL, Firstsource, FIS Global, Genpact, HCLTech, IBM, Infosys, Mphasis, Sutherland, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–14)
Service provider profiles (Pages 15–61)
Appendix (Pages 62–65)
Key contacts (Page 66)
Read the Research Byte based on this report.
Please refer to Avasant’s Banking Process Transformation 2023 Market Insights™ for detailed insights on the service providers and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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