This RadarView helps banks and financial companies to identify key service providers that can help them digitally transform their banking operations. It begins with a summary of key trends that are shaping the banking process transformation space. We continue with a detailed assessment of 22 providers offering services in the banking process transformation market. Each profile provides an overview of the service provider, its key IP assets for banking processes, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovations.
With banking regulations becoming more stringent, banks are struggling with managing complex processes and delivering a seamless customer experience. Further, rising competition in the banking industry is necessitating traditional banks to reimagine their operations for sustaining their market share. Hence, banks are increasingly looking to partner with service providers who bring technology expertise and specialized talent to simplify and standardize their processes for a seamless customer experience.
The Banking Process Transformation 2022 RadarView highlights key banking and service provider trends in the banking process transformation space and Avasant’s viewpoint on them. It aids banks and financial companies in identifying top service providers that can assist them in the digital transformation of their banking operations. It also offers an analysis of each service provider’s capabilities in technology and delivery expertise, enabling organizations to identify the right strategic partners for banking process transformation.
This RadarView includes a detailed analysis of the following banking service providers: Accenture, Capgemini, Coforge, Cognizant, Concentrix, Conduent, DXC Technologies, Exela Technologies, EXL, Firstsource, FIS Global, Genpact, HCL, IBM, Infosys, Mphasis, Sutherland, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS.
The industry insights and recommendations are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and our ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5–8)
Key banking process transformation trends (Pages 9–19)
Service provider road map (Pages 20–24)
RadarView overview (Pages 25–30)
Service provider profiles (Pages 31–75)
Detailed profiles for Accenture, Capgemini, Coforge, Cognizant, Concentrix, Conduent, DXC Technologies, Exela Technologies, EXL, Firstsource, FIS Global, Genpact, HCL, IBM, Infosys, Mphasis, Sutherland, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS.
Key contacts (Page 77)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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