This report helps travel and hospitality companies craft a robust strategy for digital transformation based on industry outlook and best practices. It begins with a summary of key trends shaping the travel and hospitality industry, followed by the industry outlook over the next 18–24 months. We continue with a detailed assessment of 20 leading service providers offering travel and hospitality digital services. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovations, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
The travel and hospitality industry is seeing signs of recovery from the pandemic as demand is accelerating. However, the timeline for full industry recovery is dependent on recent global economic challenges such as high inflation rates and staffing shortages. Travel and hospitality companies are identifying new avenues for growth to become more resilient during times of changing demand.
This report assists travel and hospitality enterprises in charting their action plan. It also identifies key service providers and system integrators that can help businesses accelerate their digital adoption.
This RadarView includes an analysis of the following service providers in the travel and hospitality digital services space: Accenture, Atos, Capgemini, CGI, Coforge, Cognizant, DXC, Genpact, HCL, Hexaware, IBM, Infosys, Kyndryl, Mindtree, Mphasis, NTT DATA, Softtek, TCS, Tech Mahindra, and Wipro.
The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Scope of the report (Page 4–5)
Executive summary (Pages 6–8):
Lay of the land (Pages 9–15)
The road ahead (Pages 16–23)
RadarView overview (Pages 24–29)
Service provider profiles (Pages 30–90)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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