This RadarView addresses the need for enterprises to adopt intelligent ITOps services to enhance collaboration, predictability, data aggregation and correlation, anomaly detection, and compliance across the IT infrastructure. It covers key trends shaping the market and top bets made by service providers.
The report features detailed RadarView profiles of the 24 service providers, along with their solutions, offerings, and experience in assisting enterprises in their IT operations journeys. It also demonstrates how providers are incorporating cognitive capabilities into their proprietary platforms to accelerate autonomous IT functioning. Each profile provides an overview of the service provider, their products and modules, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Enterprises are moving from reactive to proactive IT operations by leveraging intelligent automation to reduce unplanned downtime. About 60% of IT operations management contracts leverage AIOps, compared to traditional monitoring, primarily for event correlation and analysis, unified incident management, and automated remediation. Banking and retail sectors are at the forefront of this transition. These trends, and others, are covered in our Intelligent ITOps Services 2021–2022 RadarView.
The report highlights key market trends in the IT operations space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in IT operations by implementing intelligent ITOps services. It also offers an analysis of each service provider’s capabilities in technology and delivery support, thus enabling organizations to identify the right strategic partners for ITOps.
This RadarView includes a detailed analysis of the following intelligent ITOps service providers: Accenture, Atos, Capgemini, CGI, Coforge, Cognizant, CSS Corp, DXC, HCL, Hexaware, IBM, Infosys, LTI, Microland, Mindtree, Mphasis, NTT DATA, Softtek, TCS, Tech Mahindra, UST, Virtusa, Wipro, and Zensar.
The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
About the report (Page 3)
Executive summary (Pages 4–8)
Lay of the land (Pages 9–22)
RadarView overview (Pages 23–28)
Service provider profiles (Pages 29–77)
Key contacts (Page 79)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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