Avasant Digital Forum: Enabling Business Transformation through Digital Customer Journeys

November, 2021

Enabling Business Transformation through Digital Customer Journeys

The post COVID economy is forcing companies to rapidly adapt to changes in customer expectations. Business Agility has become a key factor for a company’s success in this fast-moving economy. Harnessing data for actionable insights through AI and analytics can help companies improve on the customer experience. But how do you implement end-to-end digital transformation to improve customer engagement? This Digital Forum featured industry executives who have successfully embarked on enterprise-wide transformation programs touching areas from E-commerce to supply chain. Business and technology executives will gained essential insights into:

  • CX strategy and Data driven insights as part of digital transformation
  • How companies are pivoting from B2B to B2C and Direct to Consumer
  • How enterprises overcome the challenges in the digital transformation journey
  • Identifying the right technology and service partners for business transformation

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