This report identifies key trends shaping business process management and outsourcing. It helps enterprises identify how peers are transforming their operations, how outsourcing engagements are evolving, and provides Avasant’s view.
This report also highlights areas where service providers are focused on developing capabilities to meet the evolving needs of enterprises to help them be future-ready.
Traditionally, enterprises have considered IT and business process transformation as separate. Business process management is shifting from a people-led approach to a digital-led approach. Rising use of BPM software, enterprise resource planning (ERP), robotic process automation (RPA), and artificial intelligence (AI) is driving the convergence of business processes and IT transformation.
Avasant’s ongoing interactions with enterprises have highlighted the adoption of business process transformation, especially since the COVID-19 pandemic. Disruptive technology and domain expertise has gained more significance. Traditional enterprise-vendor relationships will move toward more strategic partnerships.
The Business Process Transformation Horizons report identifies key trends shaping business process management and outsourcing. It helps enterprises identify how its peers are transforming their operations, how outsourcing engagements are evolving, and provides Avasant’s view.
The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
About the report (page 3-6)
Executive summary (pages 7-8)
Business process transformation market trends (pages 9-18)
Evolution of business process outsourcing engagements (pages 19-25)
Business process transformation service providers’ future-readiness (pages 26-34)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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