This RadarView™ helps enterprises in identifying strategic partners for Salesforce adoption by offering detailed capability and experience analyses for service providers. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 29 providers offering Salesforce services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Salesforce has become a core platform for enterprises to manage CRM processes and address complex, industry-specific business needs. It enables enterprises to improve the effectiveness of sales, service, marketing, and quoting functions by using customer and operational data, and helps improve decision-making. Service providers are extending this value by embedding agentic AI into Salesforce workflows, building industry-specific Agentforce solutions, and guiding enterprises through each stage of Agentforce adoption.
The Salesforce Services 2025 RadarView™ highlights key supply-side trends in the Salesforce space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in their Salesforce adoption journey. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for Salesforce adoption.
This RadarView includes a detailed analysis of the following Salesforce service providers: Accenture, Birlasoft, Brillio, Capgemini, Cognizant, Deloitte, Dextara Datamatics, HCLTech, IBM, Infosys, Jade Global, LTIMindtree, Mastek, Movate, Mphasis Silverline, NTT DATA, OSF Digital, Persistent Systems, Publicis Sapient, PwC, Salesforce Professional Services, Slalom, TCS, Tech Mahindra, UST, Virtusa, Wipro, Xoriant, and YASH Technologies.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3–5)
Executive summary (Pages 6–11)
Supply-side trends (Pages 12–15)
Service provider profiles (Pages 16–74)
Appendix (Pages 75–78)
Key contacts (Page 79)
Read the Research Byte based on this report. Please refer to Avasant’s Salesforce Services 2025 Market Insights™ for detailed insights on the demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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