This report provides businesses with a view of the P&C insurance process transformation services landscape. It begins with a summary of key enterprise and outsourcing trends and identifies the right service providers that companies can engage with to reshape the P&C insurance outsourcing services. We continue with a detailed assessment of 18 service providers offering P&C insurance process transformation services. Each profile overviews a service provider, its key IPs and assets, a list of representative clients and partnerships, and brief case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
P&C insurers are broadening their outsourcing strategies beyond traditional claims and policy administration to include functions such as climate risk modeling, cyber threat monitoring, and parametric product servicing—areas where service providers offer deep domain expertise and scalable AI solutions. There is a rising emphasis on intelligent automation and real-time data integration to streamline underwriting, accelerate claims resolution, and enhance customer experience. With service providers now embedding AI copilots into insurance operations, tasks such as fraud detection, compliance validation, and customer sentiment analysis are seeing measurable improvements.
The Property and Casualty Insurance Business Process Transformation 2025 RadarView™ aids companies in identifying top service providers to transform their P&C insurance services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for their P&C insurance process transformation.
This RadarView includes a detailed analysis of the following service providers offering P&C insurance business process transformation services: Accenture, Coforge, Cogneesol, Cognizant, DXC Technology, EXL, Genpact, HCLTech, Infosys, Mphasis, Patra Corporation, ReSource Pro, Solartis, Sutherland, TCS, TP, WNS, and Xceedance.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–8)
Supply-side trends (Pages 9–13)
Service provider profiles (Pages 14–50)
Appendix (Pages 51–54)
Key contacts (Page 55)
Read the Research Byte based on this report. Please refer to Avasant’s Property and Casualty Insurance Business Process Transformation 2025 Market Insights™ for detailed insights on demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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