This report identifies key demand-side trends in the end-user computing services space, helping enterprises fine-tune their end-user computing transformation strategies. It provides an overview of key trends and enterprise challenges that Avasant sees as important to be highlighted in the end-user computing services space.
Enterprises focus on improving user experience and productivity by leveraging emerging technologies such as AI and analytics across various applications. They use generative AI to enhance communication, boost productivity with AI-powered PCs, strengthen endpoint security, and deploy chatbots for efficient support. They are moving away from the service-level agreement (SLA)-based pricing model to the experience-level agreement (XLA)-based pricing model, which focuses on user experience and outcomes rather than solely on technical performance.
The End-user Computing Services 2024–2025 Market Insights™ aids enterprises in identifying important market trends and insights in end-user computing services.
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with platform vendors, subject matter experts, and Avasant Fellows, and lessons learned from consulting engagements.
About the report (Page 3)
Executive summary (Pages 4–7)
Defining end-user computing services
Key enterprise trends shaping the market
Avasant recognizes 25 top-tier providers offering end-user computing services
Demand-side trends (Pages 8–12)
Key contacts (Page 13)
Read the Research Byte based on this report. Please refer to Avasant’s End-user Computing Services 2024–2025 RadarView™ for detailed insights on the platform vendors and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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