This RadarView helps enterprises identify key service providers to implement and manage a digital workplace. It begins with a summary of key market trends and Avasant’s viewpoint on digital workplace services over the next 12 to 18 months. It continues with a detailed assessment of 27 providers offering digital workplace services. Each profile provides an overview of the service provider, its key IP and assets, a list of clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Enterprises are prioritizing employee experience, automation, and workplace visibility while aiming to reduce costs. Service providers are aiding these efforts by investing in emerging technologies, such as generative AI by establishing dedicated CoEs with key technology vendors to develop proprietary solutions. They are also offering flexible pricing models, such as the XLA-based pricing model, that help organizations close experiential gaps by using performance metrics that measure the value delivered to end users rather than focusing solely on technical performance.
The Digital Workplace Services 2024 RadarView™ helps companies identify top service providers to assist them in implementing and managing a digital workplace. It also analyzes each service provider’s capabilities, enabling organizations to identify the right strategic partners for their workplace transformation.
This RadarView includes a detailed analysis of the following digital workplace services providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, Compucom, Computacenter, DXC, Fujitsu, HCLTech, Kyndryl, Infosys, ITC Infotech, LTIMindtree, Microland, NTT DATA, Orange Business, Pomeroy, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–14)
Service provider profiles (Pages 15–69)
Appendix (Pages 70–73)
Key contacts (Page 74)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2024 Market Insights™ for detailed insights on the demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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