State and local governments are currently facing the dual challenges of aging infrastructure and the need to improve citizen experience. These pressures are compounded by the necessity to address public safety and public health support delivery issues, as well as a higher emphasis on sustainability. To address these challenges, governments are expediting their digital transformation initiatives, focusing on infrastructure modernization and automating core processes to better serve the public. They are also investing in digital solutions to enhance citizen engagement and outreach through various digital channels. Balancing cost control, operational improvements, and enhanced citizen services, governments are collaborating with service providers to fast-track digital adoption.
Both demand-side and supply-side trends are covered in our State and Local Government Digital Services 2024 Market Insights™ and State and Local Government Digital Services 2024 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the state & local government space, including top trends, analysis, and recommendations. They also take a close look at the leaders, innovators, disruptors, and challengers in this market.
We evaluated 27 service providers across three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of the 27 providers, we recognized 16 that brought the most value to the market over the past 12 months.
The reports recognize service providers across four categories:
Figure 1 below from the full report illustrates these categories:
“Public sector entities are utilizing digital transformation to improve community well-being and promote self-sustainable cities,” said Henry Guapo, managing partner at Avasant. “Through strategic partnerships, they are advancing citizen-centric initiatives, smart infrastructure, and a digitally skilled workforce to meet the evolving needs of society.”
The reports provide several findings, including the following:
“Governments are improving the citizen experience by providing personalized services, optimizing infrastructure management, and promoting sustainable communities,” said Eratha Poongkuntran, research leader with Avasant. “These innovations enhance citizens’ quality of life and make cities more efficient, responsive, and livable.”
The RadarView™ also features detailed profiles of 16 service providers, along with their solutions, offerings, and experience in assisting state and local governments in their digital transformation journeys.
This Research Byte provides a brief overview of the State and Local Government Digital Services 2024 Market Insights™ and State and Local Government Digital Services 2024 RadarView™ (click for pricing).
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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