In response to the economic pressures of inflation and rising interest rates, enterprises are increasingly turning to digitization and alternative funding strategies. This shift aims to strike a balance between seeking cost optimization and fostering innovation, which is vital for transforming business processes. As part of this strategic pivot, organizations are reassessing their service delivery locations and investing in generative AI (Gen AI) to bolster resilience and enhance efficiency within their service delivery frameworks. Concurrently, service providers are broadening their nearshore presence and pouring resources into AI and analytics-driven solutions. The integration of these diverse elements forms a cohesive narrative, underscoring the industry’s commitment to innovation and efficiency in the face of global economic challenges.
Both demand- and supply-side trends are covered in Digital Masters Process Transformation 2024 Market Insights™ and Digital Masters Process Transformation 2024 RadarView™, respectively. These reports present a comprehensive study of digital masters and closely examine the market leaders, innovators, disruptors, and challengers.
This report is the culmination of a rigorous, year-long research initiative wherein we assessed over 60 global technology service providers across three dimensions:
Through a detailed assessment, we recognized 13 providers whose breadth and depth of capabilities allow them to fully support their clients’ process transformation efforts.
The RadarView™ recognizes service providers in four categories:
The following figure from the full report illustrates these categories:
“In this era of economic volatility, enterprises are rapidly pivoting toward digitization and innovative funding mechanisms to ensure a harmonious blend of cost-efficiency and innovation,” states Aditya Jain, research leader at Avasant . “This strategic shift is not merely a trend but a critical component for achieving process transformation.”
The full report provides several findings and recommendations, including the following:
The RadarView™ also features detailed profiles of the top 13 service providers, including their solutions, offerings, and experience assisting enterprises in their process transformation journeys.
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This Research Byte briefly overviews the Digital Masters Process Transformation 2024 Market Insights™ and Digital Masters Process Transformation 2024 RadarView™. (Click for pricing.)
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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