Organizations seeking to improve application development and maintenance processes require the skills of a capable software quality assurance group. But what level of staffing is appropriate for the quality assurance function? This report, based on surveys of more than 60 senior IT managers and CIOs, provides metrics for staffing the IT QA function. Benchmarks include QA staff as a percent of the total IT staff and as a percent of the application development staff. These statistics are further broken down by size of organization and whether the organization outsources any part of software development or maintenance. Factors that affect QA staffing variation between companies and industries are also discussed. (6 pp., 6 figs.)
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