India AI Impact Summit 2026 Panel Discussion  

India’s tech-enabled services sector spanning IT services, BPO, GCCs, digital engineering has been a cornerstone of the country’s economic growth and global competitiveness. With over 5.8 million people employed, revenues of $282.6 billion, and exports of $224.4 billion, this sector is crucial for India’s GDP as well as overall technology prowess, along with serving as a bridge to global enterprises and economies. AI is now fundamentally reshaping this sector, not as a marginal productivity tool, but as a force redefining service economics, delivery models, talent structures, and India’s positioning in global value chains. As AI moves from automation to orchestration and autonomy, the critical question is not whether AI will disrupt tech-enabled services—but how India can proactively shape this transition to create higher-value services, generate additional jobs and build on strengthening its leadership in the global services economy. 

Discussion points

1. From Labor-Led to Intelligence-Led Services: How AI is shifting tech-enabled services from effort-based delivery to intelligence- and outcome-driven models and what this means for India’s traditional scale advantage. 
2. The Changing Economics of Tech-Enabled Services: How AI is reshaping cost structures, margins, pricing models, and value realization across IT services, BPO, and digital engineering. 
3. Workforce Impact and Role Redesign: Which roles will be augmented, redefined, or displaced, and how India can reskill its workforce at scale while creating higher-value employment. 
4. GCCs as Innovation and Intelligence Hubs: How AI is accelerating the evolution of GCCs from delivery centers to engines of enterprise innovation, product development, and decision intelligence. 
5. India’s Strategic Opportunity in AI-Enabled Services: What policy, ecosystem, and industry actions are required for India to move up the global services value chain in the AI era.