This RadarView™ helps companies craft a robust strategy based on industry outlook, best practices, and enterprise transformation. It begins with a summary of key trends shaping the supply side of the GCC setup and scale market. It continues with a detailed assessment of 23 leading service providers. Each profile provides an overview of the service provider, its GCC-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing capabilities, spanning its investments and innovation and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their GCC setup and scale journeys.
The global competency center (GCC) market is entering a new phase of maturity, wherein enterprises are rethinking the foundations of global delivery amid tightening labor markets, eroding cost arbitrage, and a more complex geopolitical and regulatory landscape. GCC mandates are progressively expanding beyond transactional support into digital engineering, R&D, and innovation-led work, with workforce strategies tilting toward specialist and analytical bands that anchor higher-value enterprise priorities. New operating models, including GCC-as-a-Service, hub-and-spoke, AI-native, and outcome-led constructs, are emerging alongside traditional captive and BOT setups, while tightening data, AI, and cross-border regulations are pushing compliance, entity structuring, and location intelligence into Day Zero design choices. Mid-market and PE-backed enterprises are also launching lean, competency-anchored centers from inception. To navigate this shift, enterprises should partner with service providers to accelerate GCC setup and scale through competency depth, multilocation resilience, and regulatory-ready design for sustained, future-ready growth.
The Global Competency Center (GCC) Setup and Scale Services 2026 RadarView™ highlights key supply-side trends in the GCC setup and scale services space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in setting up and scaling their GCCs. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the GCC setup and scale initiatives.
This RadarView includes an analysis of the following service providers in the GCC setup and scale services space: Accenture, Aeries Technology, ANSR, Capgemini, Coforge, Cognizant, Deloitte, Embark, EY, Genpact, HCLTech, IBM, Infosys, ITC Infotech, KPMG, LTM, Pyramid Consulting, PwC, Randstad Digital, TCS, Tech Mahindra, Wipro, and Zinnov.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across two dimensions of practice maturity and future-proofing, including investments and innovation and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 6–14)
Supply-side trends (Pages 15–18)
Service provider profiles (Pages 19–64)
Appendix (Pages 65–68)
Key contacts (Page 69)
Read the Research Byte based on this report. Please refer to Avasant’s Global Competency Center (GCC) Setup and Scale Services 2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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