This RadarView™ helps retail enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 29 providers offering digital services in the retail industry. Each profile provides an overview of the service provider, its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights into the provider’s practice maturity and future-proofing capability.
Retail enterprises are reshaping customer engagement and operations by embedding AI, agentic commerce, and intelligent decision-making across the retail value chain. They are unifying commerce and store operations to connect inventory, fulfillment, merchandising, and customer journeys while using AI-driven planning and real-time visibility to strengthen supply chain resilience and optimize cost-to-serve. As value-conscious behavior intensifies, retailers are applying advanced analytics to assortment, pricing, private-label development, and supplier collaboration to protect margins and accelerate product innovation. At the same time, retailers are expanding retail media and first-party data monetization to create new revenue streams, while luxury, circular commerce, clienteling, authentication, resale, and immersive experiences are emerging as new avenues for differentiated customer engagement.
The Retail Digital Services 2026 RadarView™ highlights key supply-side trends in the retail space and Avasant’s viewpoint on them. It helps retail companies identify top service providers to support their digital transformation of services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the retail industry.
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, BlueYonder, Capgemini, CGI, Cognizant, Databricks, Deloitte, DXC Technologies, Epam, Firstsource, Fujitsu, Genpact, HCLTech, IBM, Infosys, Kyndryl, LTM, Microsoft, NTT DATA, Oracle, Pomeroy, Salesforce, SAP, TCS, Tech Mahindra, UST, Wipro, and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, client validation, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity and future-proofing, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5–12)
Supply-side trends (Pages 13–15)
Service provider profiles (Pages 16–91)
Appendix (Pages 92–95)
Key contacts (Page 96)
Read the Research Byte based on this report. Please refer to Avasant’s Retail Digital Services 2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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