This report identifies key demand-side trends in the airline and airport industry that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in the industry based on Avasant’s assessment.
Enterprises in the airline and airport industry are increasingly adopting digital technologies to enhance operational efficiency, reduce costs, and ensure safety. There is a strong focus on improving flight and airport operations through predictive maintenance using digital twins and IoT. At the same time, AR/VR/XR tools are being used for cost-effective and risk-reducing staff training. As digital transformation advances, cybersecurity has also become a priority, with investments in advanced protection measures to safeguard sensitive passenger data. Additionally, airlines are shifting toward a customer-centric, digital-first retailing model driven by AI and analytics to enhance personalization and boost revenue. Sustainability is also a key focus, with AI being leveraged to optimize fuel usage and manage airport energy consumption, supporting green IT initiatives across the industry.
The Airlines and Airports Digital Services 2025 Market Insights™ aids enterprises in this sector in identifying important market trends and challenges for any digital project they participate in.
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, analyst insights from primary and secondary research, and lessons learned from consulting engagements.
About the report (Page 3 )
Executive summary (Pages 4–7)
Demand-side trends (Pages 8–13)
Key contacts (Page 14)
Read the Research Byte based on this report. Please refer to Avasant’s Airlines and Airports Digital Services 2025 RadarView™ for detailed insights on the service providers and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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