This RadarView™ helps airline and airport enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 20 providers offering digital services in the airline and airport industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
Enterprises in the airline and airport industry are increasingly adopting digital technologies to enhance operational efficiency, reduce costs, and ensure safety. There is a strong focus on improving flight and airport operations through predictive maintenance using digital twins and IoT. At the same time, AR/VR/XR tools are being used for cost-effective and risk-reducing staff training. As digital transformation advances, cybersecurity has also become a priority, with investments in advanced protection measures to safeguard sensitive passenger data. Additionally, airlines are shifting toward a customer-centric, digital-first retailing model driven by AI and analytics to enhance personalization and boost revenue. Sustainability is also a key focus, with AI being leveraged to optimize fuel usage and manage airport energy consumption, supporting green IT initiatives across the industry.
The Airlines and Airports Digital Services 2025 RadarView™ highlights key supply-side trends in the airline and airport space and Avasant’s viewpoint on them. It aids companies in this industry in identifying top service providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners .
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Capgemini, Cognizant, Coforge, DXC, HCLTech, Hexaware, IBM, IGT Solutions, Infosys, Kyndryl, Mphasis, Softtek, Sutherland, TCS, Tech Mahindra, Unisys, Virtusa, and WNS.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Definition and scope of the airlines and airports industry digital services
- Avasant recognizes 20 top-tier providers supporting the airline and airport industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are augmenting the use of IoT, AI, and immersive technologies to deliver tailored solutions for the airline and airport industry
Service provider profiles (Pages 13–73)
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- Detailed profiles for Accenture, Atos, Capgemini, Cognizant, Coforge, DXC, HCLTech, Hexaware, IBM, IGT Solutions, Infosys, Kyndryl, Mphasis, Softtek, Sutherland, TCS, Tech Mahindra, Unisys, Virtusa, and WNS.
Appendix (Pages 74–77)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 78)
Read the Research Byte based on this report. Please refer to Avasant’s Airlines and Airport Digital Services 2025 Market Insights™ for demand-side trends.