Empowering Beyond 2023 – Imagination to Action

Imagination to Action: Powering the Future through Creative Solutions

Reimagining the Future of Tech Enabled Services

Global Services industry has gone through several evolutions and has continued to defy the odds by surviving through ups and downs of the global economy. But as Cloud, AI and Automation radically impact the traditional labor centric model the industry has to again re-invent itself. Its time to Reimagine the Future of Tech-Enabled Services:

• Limitations of the existing model and Why the services industry needs to evolve
• How the convergence of Web3 technologies can be leveraged to go beyond cost optimization to foster innovation and better business outcomes
• What existing and emerging service providers should do to succeed in the new era of Tech-Enabled Services

The Age of Uncertainty: Managing Global business in the Never Normal

If you are waiting for things to “get back to normal” your business might be a victim of rapidly changing market shifts. The number of market-changing events, such as the pandemic, cyber-threats, or the war in Ukraine, is accelerating to the point that, as Peter Hinnsen suggests, we’re in the “never normal.” What would your business look like when you can no longer count on operating in a steady state? In this fireside chat, we’ll discuss:

• Digital transformation as the key to building an agile business that can respond to the quickening pace of change
Being proactive to existing threats such as cybercrime, global conflicts, energy shortages, and climate change
• Securing your essential operating elements such as supply chain, finance, core technology against an increasingly risky environment

The New Operating Models for Rapidly Shifting Cost and Innovation Business Cycles

For decades, enterprises have cycled between a focus on cost-cutting and an emphasis on innovation and growth. However, as markets become more volatile, these cycles are shrinking and business leaders need to adapt their operating model. This panel will dive into ways to transform your business and operating model to align with the new realities:

• Understanding the business cycle and how to drive sustainable growth
• Balancing cost-cutting vs innovation through Zero cost transformation
• Building an agile organization that can adapt to rapid change

Beyond the Buzz: Harnessing Generative AI for Digital Transformation

Generative AI has caught everyone’s imagination as ChatGPT becomes the fastest adopted technology in history. While individuals have been able to tap it for productivity and research, businesses are still figuring out how to leverage it within their enterprise stack. The panel will discuss why Generative AI is a game changer and how it could enable digital transformation:

• Why businesses should have a plan for Generative AI
• What are the ideal use cases to enable business transformation?
• How can this be embedded within the digital transformation roadmap?

The Future of Work: Solving the Digital Talent Conundrum in a Hybrid World

Digital talent has become one of the main constraints as organizations strive to innovate and differentiate. Not only is there a shortage of digital talent, but that talent is distributed, expensive, and demanding improved work-life balance. The panel will discuss strategies for redefining the Future of Work:

• Re-imaging the future of work through a digital workforce and a hybrid work environment
• How do you Recruit and manage talent for the long haul
• Building collaboration, innovation, and cultural alignment in a distributed workforce

Cloudy with a Chance of Hail: Simplifying the Complexities of Hybrid Cloud

The move to the cloud was supposed to make life simpler. But hybrid cloud and multicloud have made the IT executive’s life more complex. In this session, we will discuss how the cloud can be managed to meet its lofty promises:

• Why the promise of cloud elasticity is often unmet and how to ensure it.
• Managing the complexities of a hybrid and multi-cloud environment
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• Building a FinOps model to balance workloads and optimize costs, while scaling

Managing Complex Sourcing Relationships: Strategies for Smart Governance

Sourcing deals have become much more complex with hybrid cloud systems, outcome-based commercial models, and dozens of service provider contracts. Managing large number of vendors makes it difficult to track value delivered, and the increased cost of governance can eat into promised savings. In this session, we will discuss how Smart Governance can resolve some of these issues:

• How to manage complex sourcing deals and supplier relationships
• The value of an intelligent vendor management platform to keep track of myriad contract relationships and ensure consistent outcomes.
• How large enterprise customers have achieved superior value through Smart Governance.

Diversifying and Transforming Supply Chains for Post-Globalization Er

Pandemic driven disruption and geo-political instability have exposed the cracks in global supply chains. China has borne the brunt of this and put global manufacturers in a difficult position. To ensure a dependable supply chain, companies should pursue a diversification strategy. Here we will discuss:

• Why many manufacturers are diversifying their operations out of China
• How can organizations transform and diversify their supply chains to reduce disruption
• Emerging and viable locations to mitigate supply chain risks
• Leveraging digital technologies to create a dynamic supply chain

Securing your Enterprise: From Existential Risk to Competitive Advantage

Cyber security is fast becoming one of the most significant risk factors for any business. While most executives view cybersecurity investments as a cost of doing business, some are beginning to see that it can be a competitive advantage. In this session we will discuss:

• Why cyberthreats could be an existential risk to your business and what can be done about it
• How new regulations and insurance products are mandating stronger cybersecurity programs
• How to make your cybersecurity posture a competitive advantage

From OmniChannel to OmniVerse: Building Immersive Customer Experience

Metaverse went from hype to bust in 2022, but that doesn’t mean that it is going away. Besides the popular consumer applications, it is rapidly becoming a very effective and immersive channel to reach and engage with customers. Businesses should shape their metaverse strategy as an extension of their omnichannel experience – as the Omniverse. This panel will discuss:

• Characteristics and benefits of the omniverse that make it a superior platform for business.
• Emerging use cases for the omniverse in customer engagement
• How do you build your omniverse presence and attain new revenue streams

The Sustainable Enterprise: Achieving NetZero across Supply Chain and IT

To have a lasting impact on the environment, sustainability initiatives must reach beyond the four walls of the enterprise to embrace trading partners. But where to begin? In this session, we will cover:

• Green IT as an opportunity for a real impact on sustainability as well as cost savings.
• Aligning suppliers with the organization’s sustainability program.
• Enterprises that are role models in achieving NetZero.

Art of the Deal: Achieving the Sourcing Trifecta of Value, Savings, and Innovation

In negotiating outsourcing contracts, clients today are looking for more than cost savings. They want to see business value and innovation. In this session, we will discuss:

• How a narrow focus on cost savings can work against opportunities for business value and innovation.
• How deals focused on business value and innovation call for new commercial models in provider relationships.
• How benchmarking can be leveraged to align customers and providers to focus on business value.

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Enabling Value-Based Care: Through Business Transformation and Digital Health

Value-based care is a model where patients pay for outcomes rather than the services or items they consume. To realize value-based care, a partnership needs to be built between patient and provider. Telemedicine and digital health initiatives are key to that partnership. This discussion will help map the journey providers will need to take to realize value-based care including:

• Making better use of data to personalize care and manage chronic disease
Using mobile devices and the Internet of Things to monitor patients and provide proactive care
• The emerging role of the metaverse in digital health

Managing Information Veracity and Trust & Safety in the Age of Deep Fakes

Trust but verify. The old saying might not be enough anymore. With generative AI, image manipulation, and deep fakes, it becomes harder to verify news, content, and identity. A new arms race is beginning between those who are creating fake news and content, and those trying to identify it. This panel will discuss the emerging battleground and topics including:

• The potential impact of fake or AI-generated content on your enterprise
• What can be done to protect your enterprise
• How trust and safety integrates with cybersecurity to create a more robust view of risk

The Return of the Captive: Unleashing Value through GCCs and Carveouts

The delivery model for global business services is constantly shifting, with some enterprises looking to bring services in-house as captive centers while others are looking to carve them out and monetize them. In this session we will outline:

• Factors that affect the decision to go with a global captive center (GCC) or a carve out.
• Key success factors in changing the delivery model.
• Examples of enterprises that have adopted the GCC approach and those that have taken the carve-out strategy.

The Future of Media: From Streaming to Digital to Metaverse

As market disruptions rapidly rise, we are in the midst of historic transformation in the Media sector. It is becoming increasingly clear that the future of media will be hybrid and shaped by a range of emerging trends and digital technologies. This session will explore:

• How streaming services are driving innovation in the entertainment industry and what the future holds for these platforms.
• The rise of digital media has challenged traditional print media. How will print media adapt and thrive in the digital age?
• As consumer behavior shifts and new technologies emerge, advertisers need to adapt their strategies to stay relevant. How will technologies like AR/VR transform the advertising landscape? What does the future look like for digital advertising?
• How can Media re-invent itself leveraging the platform provided by the Metaverse?

The Promise of Digital Health - From AI to Wearables

The field of digital health is rapidly evolving, and there are many exciting technologies that promise to revolutionize the healthcare industry. From wearables that track vital signs to AI algorithms that can help diagnose diseases, these technologies offer tremendous potential for improving patient outcomes and reducing healthcare costs. In this panel discussion, we will explore the promise of digital health, its challenges, and its potential to transform the way we approach healthcare:

• Impact: How have wearable devices improved patient outcomes, such as in the areas of remote patient monitoring, disease diagnosis, and personalized medicine?
• Ethical Considerations: Discuss the ethical considerations associated with the use of AI-powered wearable devices in healthcare, such as bias in algorithms, equitable access to technology, and the potential for replacing human clinicians.
• Regulatory Landscape: Examine the current regulatory landscape for AI-powered wearable devices in healthcare and how it may evolve in the future.
• Next steps: What does the future look like for AI-powered wearable devices in healthcare, including emerging technologies, potential partnerships between healthcare and technology companies, and the role of innovation in driving progress?

Re-imagining Healthcare to Transform Operations and Enable Patient Wellness

Healthcare organizations need to successfully leverage and integrate the latest technologies to grow, stay ahead of the competition, efficiently transform operations, and enable patient wellness. This panel will discuss how healthcare providers can:

• Transform their operations to meet the changing needs of patients.
• Use technologies and processes to enable patient wellness and improve health outcomes.
• Balance the use of technology with a patient-centered approach to care.
• Overcome challenges and barriers to implementing these changes

Embracing Disruption: Lessons from Digital Natives

Disruptive technologies and business models have reshaped entire industries, challenging established companies and creating new opportunities for startups. Digital Natives, through an adaptable, customer-centric, experimental, agile, and collaborative approach, have been at the forefront of this revolution as they continue to stay relevant and thrive in a rapidly changing world. This session will focus on:

• How have digital natives disrupted traditional industries, and what can we learn from their success?
• What are the challenges and opportunities of embracing disruptive technologies and business models?
• How can established companies stay relevant and competitive in the face of disruption?
• How can individuals and organizations cultivate a culture of innovation and experimentation?
• What are the key lessons from leading data and AI driven companies navigating today’s digital economy?

How Intelligent Automation can Enable Digital Operations?

Intelligent automation (IA) has evolved into a critical technology for enabling digital operations across industries. By leveraging the power of RPA + AI/ML, businesses can not only streamline their processes and reduce costs but drive a richer customer experience and enable new revenue streams. This panel will discuss:

• The role of intelligent automation in enabling digital operations to be more agile, adaptive, and resilient in the face of disruption and uncertainty
• How organizations can leverage intelligent automation to drive next level of innovation and operational excellence.
• The role of intelligent automation in enhancing customer experience and driving revenue.
• What are some of the change management and organizational challenges in using intelligent automation in digital operations