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The business process outsourcing (BPO) sector of the Caribbean grew at an average rate of 17% from 2010 to 2015. Increasingly, international BPO companies are tapping into a young, cost-effective workforce that speaks four different languages on top of their mother tongues.
In this paper, we present our research findings regarding the ICT Regulatory framework in about 30 Small Island Developing States (SIDS). For this research we have chosen the key regulatory areas such as licensing, spectrum management, tariff, number portability and market competition.
Among the many options available to foreign investors, the “Variable Interest Entity” structure offers greatest autonomy and returns for investors.
IDB President Luis Alberto Moreno predicted that automation would slash Caribbean contact center jobs by 50%. Vendors in the region weigh in on the accuracy of his statements.
Brexit, the shorthand notation for Britain’s exit for the European Union, may have long-standing repercussions on the global economy, particularly on the technology services market.
The digital revolution has changed the paradigms of global connectivity and customer empowerment. Enterprises are undertaking significant transformational exercises to become digitally relevant and create competitive differentiation.
