Avasant supports Governments,Trade Associations and Private Sector Enterprise in developing growth strategies,attracting investments, catalyzing economic development, and improving brand and positioning. To read Avasant Globalization Research papers, click below.
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day.
How can China rise to compete globally in IT services?
This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifica-tions, and key Compliance Laws of the client nations.
As the world economies accelerate towards increasing the contribution of the services sector in their GDP, access to Capital is no longer the only criteria for increasing competitiveness of a nation.
Jamaica long known for its serene beauty, tranquil beaches, great hospitality and easy going life style is making an impact in the global outsourcing market as a preferred nearshore BPO loca-tion. The Jamaican BPO industry, which is about 15 years old, accounts for USD 145 million of the USD 2.5 billion Caribbean and LatAM market and employs over 13,000 full time workers. Please click here to view the article online on Global Services website.
Year 2012 for outsourcing industry will be shaped by technological (cloud) and economic disruptions. Gauging by recession-affected market sentiments, most companies are unlikely to tinker with their current outsourcing strategy (new contracts, change service locations, etc). This would in turn limit new expansion opportunities at a global level.
Engineering Services is an exciting new offshore outsourcing opportunity, especially for India. The market is expected to grow ~40% over the next 5 years, based on demand patterns, but increasing resource constraints need to be addressed quickly through privately funded education and training programs.
The unprecedented growth in the global sourcing of Technology, Business and Knowledge Managed Services has seen the emergence of multiple geographies and countries as provider destinations of these services.
Impact Sourcing, a new concept in the sourcing world revolves around the premise of creating social impact through the economic lever of Global Sourcing.
Economic uncertainty and emergence of alternative souring models has seen the shift towards a balanced sourcing portfolio.
