The digital revolution has affected virtually every industry. The healthcare industry, being primarily information and research driven, is one of the largest generators of data. With so much information, medical staff face a shortage of time to perform their functions.
Health care in Canada is delivered through a publicly funded health care system, which is mostly free at the point of use and has most services provided by private entities. The government assures the quality of care through federal standards.
The cloud has pretty much disrupted the de facto standard: the client/server and enterprise computing models, which displaced the mainframes. As a concept, cloud continues to be defined and redefined.
Recent trends show that transition to a Cloud environment will eventually benefit the outsourcing industry. Both, Buyers and Providers of Outsourcing services will discover tremendous benefits. This article by Avasant Partner, Anupam Govil is featured in the digital issue of “Source Cloud – Guide to the impact of cloud computing on global sourcing of services” by Global Services Media in November 2012 issue.
Platform BPO is also known as Business Platform as a Service (BPaaS) or Business Process as a Utility (BPU) and is essentially an end-to-end process management service hosted on cloud. Platform BPO provides an alternative to legacy outsourcing that has been coming under pressure in the current volatile economic scenario due to its inflexible contracting structure, lack of innovation and want of business value addition. Platform BPO can be viewed as a union of Software as a Service and Infrastructure as a Services for an entire Business Process.
