This RadarView provides a view into the changing landscape of digital commerce and highlights key developments and best practices in this space. It also aids in identifying the right service providers that enterprises can partner with to reshape and implement their digital commerce strategies.
It continues with a detailed assessment of 18 leading service providers. Each profile provides an overview of the service provider, its digital commerce services capabilities and solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
With the rising consumer expectations, digital commerce is being reshaped by the emergence of digital channel complexities and improvements in payment and service delivery. This, in turn, is shifting enterprise preferences to partner solutions and services that help deliver new value and experiences. Service providers are expanding their digital commerce portfolios by focusing on a broader spectrum of services and developing expertise in the next-generation commerce space. They are strengthening offerings and capabilities by partnering with new ecosystem vendors and maximizing their investments by focusing on practice growth.
The Digital Commerce Services 2023–2024 RadarView™ highlights key supply-side trends in the digital commerce space and Avasant’s viewpoint on them. It also offers detailed information to assist businesses in identifying the right service provider to reshape and implement their digital commerce strategies.
This RadarView includes an analysis of the following service providers in the digital commerce services space: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, Deloitte, HCLTech, IBM, Infosys, LTIMindtree, NTT DATA, Persistent Systems, Softtek, TCS, Tech Mahindra, Wipro, and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–8)
Supply-side trends (Pages 9–13)
Service provider profiles (Pages 14–50)
Appendix (Pages 51–54)
Key contacts (Page 55)
Read the Research Byte based on this report.
Please refer to Avasant’s Digital Commerce Services 2023–2024 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
Login to get free content each month and build your personal library at Avasant.com
