This RadarView provides enterprises with a view into the evolving technology and talent-related trends that are changing the service provider landscape. It begins by identifying the right service providers that enterprises can partner with to address the digital talent gap and drive digital transformation.
It continues with a detailed assessment of 21 leading service providers. Each profile provides an overview of the service provider, its digital talent capabilities, including talent assets and partnerships, and talent acquisition and development initiatives, along with brief client case studies focused on talent enablement. Each profile concludes with analyst insights on the provider’s digital strategy and talent capabilities, talent transformation, and talent investments and innovation.
Service providers across the globe have experienced a fall in attrition rates in the past 1–2 years. However, they continue to face digital skills shortages. The demand for hard digital skills, such as data science, cloud, and cybersecurity, surges while the skills gap in AI increases due to the rising adoption of technology. This is pushing providers to prioritize digital talent as a strategic imperative through organic and inorganic investments, reinforcing the need to focus on local talent, alternate talent pools, and flexible work models. They also invest in domain-specific talent and use skill adjacencies to enhance reskilling and upskilling efforts.
The Digital Talent Capability 2023–2024 RadarView™ highlights key supply-side trends in the digital talent space and Avasant’s viewpoint on them. It also offers detailed information to assist businesses in identifying the right service provider to partner with for addressing the digital skills gap and accelerating digital transformation.
This RadarView includes an analysis of the following service providers in the digital talent capability space: Accenture, Atos, Birlasoft, Capgemini, Cognizant, DXC, Happiest Minds, HCLTech, IBM, Infosys, ITC Infotech, LTIMindtree, Mphasis, NTT DATA, Persistent Systems, Stefanini, TCS, Tech Mahindra, UST, Wipro, and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of digital strategy and talent capabilities, talent transformation, and talent investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–15)
Service provider profiles (Pages 16–58)
Appendix (Pages 59–62)
Key contacts (Page 63)
Read the Research Byte based on this report.
Please refer to Avasant’s Digital Talent Capability 2023–2024 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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